Welcome to Oz Surveillance. By using our website (ozsurveillance.com.au), purchasing our products, or engaging our services, you agree to the following terms and conditions. Please read them carefully.

1. General

Oz Surveillance is an Australian-based provider of CCTV products and related services. By accessing or using our website, you agree to comply with and be bound by these terms.

2. Products & Services

We offer a variety of CCTV systems, accessories, and installation services. While we strive to ensure all descriptions and specifications are accurate, we reserve the right to make changes without prior notice.

  • All product prices are listed in AUD and include GST unless stated otherwise.

  • Product availability may change without notice.

  • Installation services are offered in specific regions — availability may vary based on your location.

3. Ordering & Payment

Orders can be placed through our website or directly with our team.

  • Payment must be made in full before dispatch or service commencement.

  • Accepted payment methods include credit/debit cards, bank transfers, and PayPal.

  • We reserve the right to refuse or cancel any order at our discretion.

4. Shipping & Delivery

We offer delivery across Australia for physical products.

  • Delivery times may vary based on location and product availability.

  • While we aim to meet stated delivery timeframes, delays may occur due to external factors.

  • Installation appointments will be confirmed separately and are subject to technician availability.

5. Returns & Refunds

If you’re not satisfied with a product, you may be eligible for a return or exchange under our returns policy.

  • Products must be returned in original condition within 14 days.

  • Installation and service fees are non-refundable.

  • Faulty products will be replaced or refunded in accordance with Australian Consumer Law.

6. Warranty

All products sold by Oz Surveillance are covered by manufacturer warranties, typically ranging from 12 to 24 months.

  • Warranty does not cover damage due to misuse, unauthorised modification, or external factors (e.g., power surges).

  • Installation warranty applies only to work completed by our certified technicians.

7. Privacy

We are committed to protecting your privacy. Information collected through our website or service booking is handled in accordance with our [Privacy Policy].

8. Limitation of Liability

Oz Surveillance shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Users are responsible for ensuring systems are used legally and appropriately (e.g., signage, consent for surveillance).

  • We are not responsible for footage loss due to hardware failure, power outages, or user error.

9. Intellectual Property

All content on this website — including logos, text, images, and software — is the property of Oz Surveillance and may not be reproduced without written permission.

10. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in accordance with Australian legal standards.

11. Contact Us

If you have any questions about these terms, please contact us.